Privacy Policy

1. Information We Collect

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Account credentials and preferences
• Communication history and support inquiries

Technical Information

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

Business Information

• Company name and ABN (for business accounts)
• Equipment specifications and requirements
• Transaction history and order details

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations, shipping notifications, and important updates
• Improve our platform and user experience
• Prevent fraud and ensure security
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Trusted third parties who help us operate our platform (payment processors, shipping companies, cloud storage providers)
• Equipment Sellers: Contact information necessary to facilitate transactions
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through certified providers
• Regular security audits and monitoring
• Access controls and authentication requirements
• Employee training on data protection practices

5. Your Privacy Rights

Under Australian Privacy Principles and applicable laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us at privacy@BC Excavators.com.au

6. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze website performance
• Provide personalized content

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 7 years after account closure for business and legal purposes.

8. International Data Transfers

Your information may be processed and stored in Australia and other countries where our service providers operate. We ensure appropriate safeguards are in place when transferring data internationally.

9. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes are made constitutes acceptance of the updated policy.